Closing Your Account

We're sorry to see you go!


  • If you are a donor and would like to stop your recurring plan, please contact the organization or email us at


  • If you are an organization that is using Donately, please log in to your dashboard. Once you are in the portal, click on "Account Settings" from the left-hand menu. At the bottom of that page, there is a link to close your account. Click on that and submit the form and we will be sure to close your account shortly.


  • If you're on an upgraded plan and would like to downgrade, please go to the Billing section of your account dashboard and click "Downgrade Account"
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