A great first step for any question is to search the support center! We have loaded this up with answers to FAQs and instructions for most tasks. If you still can't find what you're looking for, please see below for options to get in touch with us:


  • If you are not yet a user of Donately, please fill out this form and we'll be sure to get back to you as quickly as we can!


  • If you are on our Startup plan, please fill out this form and we'll get in touch with you directly.


  • If you are on our Team or Enterprise plan, you can chat with us by clicking the bubble in the bottom right-hand corner of your dashboard. We're available to chat weekdays from 9a-5p PST. You can also email us directly at support@donately.com.


  • At this time, we do not offer phone support or phone sales.
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