Why are there 2 separate fees on each donation?

You may notice that each donation incurs two fees: one fee is from Donately and the other is from Stripe or PayPal. Please find a breakdown of each below. Keep in mind that we allow for the option for donors to cover both per-donation fees as a part of their donation.

 

Donately

Donately charges a low, flat percent per donation in order to cover our operating expenses. This fee varies depending on the tier that your organization is on, but is generally either 4% (Startup) or 2% (Team).

 

Stripe/PayPal

We proudly partner with Stripe & PayPal to handle donation processing. As with any payment processor, both charges 2.9% per donation + $0.30 on all credit card payments. They also offer a discount on credit card processing for nonprofits. Click here for more information.

For ACH donations, Stripe charges 0.8% per donation, with a cap of $5. That means any donation over $625 via ACH only incurs a Stripe charge of $5, making it a great option for bigger donations.

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