Contacting Support
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Video Walkthroughs
Video walkthroughs of the Donately platform, including in-depth views of specific features and functionalities.
Overview
Campaigns and Fundraisers
Donation Form
Donors and Donations
Before Signing Up
Answers to get you "over the hump" and signed up for Donately.
General Questions
Using Donately Outside of the USA
Payment Processing
Articles regarding the processing of donations and Stripe.
Taking Donations
Pricing
The cost and fees associated with Donately.
Getting Started
Basic tips & tricks to help you get up-and-running with Donately.
Payment Processor Signup
Donation Pages
Team & Enterprise Plans
In-depth review of each Team & Enterprise Plan feature of Donately's donation platform. For full pricing, please see this page: https://donately.com/pricing
General
Account Settings
Text Engagement
Donation Forms
Donately Donation Form
Customizing Donately's online donation form, including guides, options, custom solutions, and more.
Overview
Custom Fields
Recurring Plans
Post-Donation Options
Donately Custom Form Examples
Donation Receipts & Thank You Emails
Articles on editing Donately's standard email receipt, turning off Donately's receipt and options for completely custom receipting.
Donately's default email
Custom donation receipts via Zapier
Campaign and Fundraising Pages
Instruction on how to build and set up Campaigns & Peer-to-Peer Fundraising pages and how to edit existing pages.
General
Page Building Guides
Donations & Donors
Articles on transferring donations, donation data, donation notifications, editing recurring plans, & refunds.
Donation Data
Recurring Donations
Text Messaging
Instructions for setting up text messaging through Donately.
General
Self-Service Donor & Fundraiser Profiles
Articles specifically for donors on activating your donor profile and how to edit a recurring donation or Fundraiser.
How To Activate
Embedding the Donately Form
How-to guides for embedding* the Donately form on popular web builders. *Team or Enterprise accounts only.
General
Popular Website Builders
Google Analytics, Google Optimize, Facebook Pixel
Instructions for integrating with Google Analytics, Optimize and your Facebook Pixel.
Google Optimize & Facebook Pixel ID
Google Analytics
Integrations
Articles on how to set up Zapier in order to integrate with Salesforce, MailChimp, and more platforms.
General
Accounting Software Integrations
CRM Integrations
Donation Matching Software
Other
Articles related to our terms & conditions, how to downgrade your account, and how to close your account.
Belk Charity Sale
Specific questions and answers regarding the tri-annual Belk Charity Sale, powered by Donately!
Walkthrough Guide
Contacting Donately
General FAQs
Sign Up Process
Donation Process
- Can people give more than $5?
- How do donors find my charity?
- How do donors get their coupons/tickets?
- There is an error when trying to make a donation.
- What does it mean if people cover the processing fees?
- What if my charity is associated with the wrong location on the Charity Sale form?
- See all 7 articles
Promoted articles
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