• Contacting Support

  Can't find your answer? Contact us!

• Video Walkthroughs

  Video walkthroughs of the Donately platform, including in-depth views of specific features and functionalities.

• Before Signing Up

  Answers to get you "over the hump" and signed up for Donately.

• Payment Processing

  Articles regarding the processing of donations and Stripe.

• Pricing

  The cost and fees associated with Donately.

• Getting Started

  Basic tips & tricks to help you get up-and-running with Donately.

• Customizing the Donately Donation Form

  Customizing Donately's donation form, including guides, options, custom solutions and more.

• Customizing the Donation Receipt

  Articles on editing Donately's standard email receipt, turning off Donately's receipt and options for completely cust...

• Campaign and Fundraising Pages

  Instruction on how to build and set up Campaigns & Peer-to-Peer Fundraising pages and how to edit existing pages.

• Donations & Donors

  Articles on transferring donations, donation data, donation notifications, editing recurring plans, & refunds.

• Embedding the Donately Form

  How-to guides for embedding* the Donately form on popular web builders. *Team or Enterprise accounts only.

• Text Messaging

  Instructions for setting up text messaging through Donately.

• Donor & Fundraiser Profiles

  Articles specifically for donors on activating your donor profile and how to edit a recurring donation or Fundraiser.

• Google Analytics, Google Optimize, Facebook Pixel

  Instructions for integrating with Google Analytics, Optimize and your Facebook Pixel.

• Integrations

  Articles on how to set up Zapier in order to integrate with Salesforce, MailChimp, and more platforms.

• Other

  Articles related to our terms & conditions, how to downgrade your account, and how to close your account.