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Donately Help Center
Categories
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Contacting Support
Can't find your answer? Contact us!
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Video Walkthroughs
Video walkthroughs of the Donately platform, including in-depth views of specific features and functionalities.
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Before Signing Up
Answers to get you "over the hump" and signed up for Donately.
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Payment Processing
Articles regarding the processing of donations and Stripe.
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Pricing
The cost and fees associated with Donately.
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Getting Started
Basic tips & tricks to help you get up-and-running with Donately.
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Team & Enterprise Plans
In-depth review of each Team & Enterprise Plan feature of Donately's donation platform.
For full pricing, please ...
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Donately Donation Form
Customizing Donately's online donation form, including guides, options, custom solutions, and more.
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Donation Receipts & Thank You Emails
Articles on editing Donately's standard email receipt, turning off Donately's receipt and options for completely cust...
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Campaign and Fundraising Pages
Instruction on how to build and set up Campaigns & Peer-to-Peer Fundraising pages and how to edit existing pages.
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Donations & Donors
Articles on transferring donations, donation data, donation notifications, editing recurring plans, & refunds.
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Text Messaging
Instructions for setting up text messaging through Donately.
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Self-Service Donor & Fundraiser Profiles
Articles specifically for donors on activating your donor profile and how to edit a recurring donation or Fundraiser.
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Embedding the Donately Form
How-to guides for embedding* the Donately form on popular web builders.
*Team or Enterprise accounts only.
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Google Analytics, Google Optimize, Facebook Pixel
Instructions for integrating with Google Analytics, Optimize and your Facebook Pixel.
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Integrations
Articles on how to set up Zapier in order to integrate with Salesforce, MailChimp, and more platforms.
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Other
Articles related to our terms & conditions, how to downgrade your account, and how to close your account.
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Belk Charity Sale
Specific questions and answers regarding the tri-annual Belk Charity Sale, powered by Donately!
