Contacting Support

Can't find your answer? Contact us!

General

• How to Contact Us
• Does Donately offer demos?

Video Walkthroughs

Video walkthroughs of the Donately platform, including in-depth views of specific features and functionalities.

Overview

• Tour of Donately (Video)

Campaigns and Fundraisers

• Campaigns and Fundraisers (Video)

Donation Form

• Donation Form Builder (Video)

Donors and Donations

• Donor & Donation Management (Video)

Before Signing Up

Answers to get you "over the hump" and signed up for Donately.

General Questions

• Do I need to use Donately's pages to raise money?

Using Donately Outside of the USA

• Which currencies does Donately support?
• What languages does Donately support?

Payment Processing

Articles regarding the processing of donations and Stripe.

Taking Donations

• How do I receive donations to my bank?
• How do I know my information is secure?
• What types of payments can be processed?

Stripe & Other Payment Processors

• What is Stripe? Do I need an account?
• Does Donately support Authorize.net or other payment processors?
• Couldn't I just use Stripe or PayPal & save on Donately's cost?

Pricing

The cost and fees associated with Donately.

General

• What is the "platform fee"?
• How much does Donately cost?
• Why are there 2 separate fees on each donation?
• Does Donately offer discounts for nonprofits?

Getting Started

Basic tips & tricks to help you get up-and-running with Donately.

Payment Processor Signup

• Set Up PayPal
• Stripe Sign Up Help

Donation Pages

• Customizing your Donately page
• How do I share my Donately pages?

Team & Enterprise Plans

In-depth review of each Team & Enterprise Plan feature of Donately's donation platform. For full pricing, please see this page: https://donately.com/pricing

General

• Are there any commitments?

Account Settings

• Webhook Management
• Admin Notifications
• Additional Admins
• Analytics Platforms Integrations

Text Engagement

• Text Engagement

Donation Forms

• Additional Recurring Donation Options
• Recurring Donation Frequency Options
• Custom Styles & Themes
• Embeddable Donation Form
• Post Donation Options

Campaigns

• Campaign & Fundraising Page Customizations
• Embeddable Progress Bar
• Earmark Only Campaign

Donately Donation Form

Customizing Donately's online donation form, including guides, options, custom solutions, and more.

Recurring Plans

• Recurring Date Options
• Frequency Options

Overview

• Donation Form Builder Guide

Custom Fields

• Custom Fields Guide

Payments

• Payment Options
• Enabling ACH Payments via Stripe
• Donor Pays Fees Information

Style

• Theme and Style Options
• Adding Custom CSS

Post-Donation Options

• Post-Donation Options

Donation Receipts & Thank You Emails

Articles on editing Donately's standard email receipt, turning off Donately's receipt and options for completely custom receipting.

Donately's default email

• Customizing the Donately donation receipt
• Turn off Donately's donation receipt

Custom donation receipts via Zapier

• Send Email to On Behalf Recipient
• Custom donation receipt via Zapier
• Custom donation receipt per Campaign

Campaign and Fundraising Pages

Instruction on how to build and set up Campaigns & Peer-to-Peer Fundraising pages and how to edit existing pages.

General

• Campaign Status Guide
• Campaign Types
• What's the difference between a Campaign and a Fundraiser?
• Peer-to-Peer Fundraiser Guide

Page Building Guides

• General & Peer-to-Peer Fundraiser Guide
• Embeddable Form Campaign Guide

Design

• Customization Options
• Cover Image Position

Donations & Donors

Articles on transferring donations, donation data, donation notifications, editing recurring plans, & refunds.

General

• Create a donation manually
• When will donations be transferred to my bank account?

Donation Data

• How to export data

Notifications

• Custom Donation Notifications via Zapier
• Do I get notifications for every donation?

Recurring Donations

• Recurring Plan status guide

Text Messaging

Instructions for setting up text messaging through Donately.

General

• Text Engagement Guide

Self-Service Donor & Fundraiser Profiles

Articles specifically for donors on activating your donor profile and how to edit a recurring donation or Fundraiser.

How To Activate

• How to activate your donor or fundraiser profile

How to Edit

• How to edit your fundraiser
• How to edit your recurring donation

Embedding the Donately Form

How-to guides for embedding* the Donately form on popular web builders. *Team or Enterprise accounts only.

General

• Embedding Options

Popular Website Builders

• Embedding a Donately donation form into a Shopify site
• Embedding a Donately donation form into a Squarespace site
• Embedding a Donately donation form into a WordPress site

All Other Builders

• Embedding a Donately donation form into a Strikingly site
• Embedding a Donately donation form on Webflow
• Embedding a Donately donation form into a Weebly site
• Embedding a Donately donation form into a Wix site

Google Analytics, Google Optimize, Facebook Pixel

Instructions for integrating with Google Analytics, Optimize and your Facebook Pixel.

Google Optimize & Facebook Pixel ID

• Adding your Facebook pixel to Donately
• Integrating Donately with Google Optimize

Google Analytics

• Integrating Donately with Google Analytics

Integrations

Articles on how to set up Zapier in order to integrate with Salesforce, MailChimp, and more platforms.

General

• What is Zapier?

Accounting Software Integrations

• Integrating Donately with Quickbooks Online

CRM Integrations

• Integrating Donately with HubSpot
• Integrating Donately with Salesforce

Donation Matching Software

• Integrating Donately with Double the Donation

Email Marketing Integrations

• Integrating Donately with ActiveCampaign
• Integrating Donately with SendGrid
• Integrating Donately with MailChimp
• Integrating Donately with Constant Contact
• Integrating Donately with Kajabi

Other

Articles related to our terms & conditions, how to downgrade your account, and how to close your account.

General

• Connecting to a Different Stripe Account
• Importing Active Recurring Donations into Donately
• Where can I find Donately's Terms & Conditions and Privacy policies?
• Closing Your Account

Belk Charity Sale

Specific questions and answers regarding the tri-annual Belk Charity Sale, powered by Donately!

Walkthrough Guide

• Belk Walk Through Guide

Contacting Donately

• How do I contact someone at Donately?

General FAQs

• If I previously signed up for the online Charity Sale, do I need to sign up again?
• Do I need to connect my bank to Stripe?
• Who can sign up for the online Charity Sale?
• What is Donately?
• What is Stripe?
• Is it safe? 
• See all 13 articles

Sign Up Process

• How can I associated my charity with multiple Belk locations?
• Stripe requires a website, but what if my charity doesn't have one? 
• Why is Stripe asking for a SSN (social security number)?

Donation Process

• Can people give more than $5?
• How do donors find my charity?
• How do donors get their coupons/tickets?
• There is an error when trying to make a donation.
• What does it mean if people cover the processing fees?
• What if my charity is associated with the wrong location on the Charity Sale form?
• See all 7 articles